Treasurer-Collector’s Office Announces 1-Hour Lunch Closure – Red Bluff Daily News
RED BLUFF — As businesses in the county continue to struggle with understaffing, the Office of the Treasurer and Tax Collector joins those in Tehama County who are being forced to reduce their hours of operation due to low employment.
Treasurer-Tax Collector Parker Hunt contacted the Tehama County Board of Supervisors on Tuesday to seek approval for a lunchtime closure from noon to 1 p.m. due to insufficient office staff.
Prior to the approved modified hours, the office was open to the public for routine transactions, Monday through Friday from 8 a.m. to 5 p.m. with only three collecting employees.
When an employee is sick or on vacation, it impairs the ability of the office to function effectively. Allowing one lunch hour, instead of staggering lunches, will prevent staff from falling behind in work and being forced to close office doors due to unmanageable customer needs.
The office reports having had to close its doors several times in the past because one or two employees, who were new or not fully trained, were not efficient enough to serve the public well.
Supervisors Candy Carlson and Bill Moule were reluctant to approve the closure.
“When you start a business, if you’re open 8 a.m. to 12 p.m. and 1 p.m. to 5 p.m., 50 percent of your customers are working,” Moule said. “I understand your problem, I am not sympathetic. I’m just uncomfortable with the office closings and we do that regularly across the county. »
Despite Moule’s concern, Hunt held firm, saying the majority of the office’s standard business was conducted online or over the phone. To alleviate public access issues, the office has agreed to offer appointments during the lunch hour.
The board eventually unanimously approved the closure. The modified hours reflect the hours that exist for several departments in Tehama County’s auxiliary and administrative buildings.
The office offers a physical drop box, telephone, and online alternatives for those who cannot physically travel to the office.
Melissa Joseph can be reached at 510-491-7151, [email protected] or on Twitter at @melisstweetz.