Duval County tax collector takes coronavirus precautions

The Duval County Tax Collector’s Office has taken precautions during the coronavirus pandemic to ensure the safety of its customers and staff.

That means changes to how customers do business with the city agency as two branches have closed temporarily, tax collector Jim Overton said.

The downtown branch at 231 E. Forsyth St. was closed, along with the branch at 6672 Commonwealth Ave. All of its other eight branches will remain open.

Clients are asked to contact the office by phone or mail rather than coming in person to practice social distancing. Employees are also shifting to call center and mail processing to meet the additional demand.


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“We encourage customers to complete all transactions they can make online,” Overton said. “If you feel the need to come into the office, we recommend that you make an appointment or use the ‘Join the Line’ feature on the website or via text message before arriving at our offices.”

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This “Join the Line” system is available on the office’s website at coj.net/departments/tax-collector.aspx. Customers can also check in using their cell phone before their visit by texting the name of the branch they wish to visit to (904) 298-6789.

The capacity of each branch is limited to 10 customers at a time. They can also check in at the self-service kiosk at each branch. Once done, customers will receive a text message with their expected wait time and are instructed to remain in their vehicle or wait elsewhere until it is time to enter and be assisted, said Overton.

Dan Scanlan: (904) 359-4549

Esther L. Steinbach