Alachua County Tax Collector’s Office Wins Governor’s Sterling Award
The Alachua County Tax Collector’s Office, which recently received the 2022 Governor’s Sterling Award for Excellence in Management and Operational Performance, is the only organization in the State of Florida to receive this prestigious award this year.
The award is given annually to organizations and businesses that meet or exceed the Sterling/Baldrige National Criteria for Performance Excellence, a framework for achieving and sustaining organizational excellence and effectiveness.
The rigorous evaluation of the award is based on criteria from seven categories, including leadership, strategic planning, customer focus, metrics analysis, knowledge management, workforce focus, operations and results. The Sterling Council panel is made up of six judges, nationally and internationally recognized experts on organizational performance excellence in the Sterling/Baldridge management system.
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“To be recognized nationally as a leader in organizational excellence and exemplary service, the organization has focused on maintaining a culture of innovation, continuous process improvement and of respect,” said a press release from the tax collector’s office. The Tax Collector’s Office is carried out in conjunction with an in-house developed automated information management system called “JARVIS”, which is an innovative, custom-designed data analysis tool used to ensure that all tax decisions management and operations are based on data and facts. »
Over the past four years, the Office of the Collector of Taxes has posted high performance ratings, outperforming its comparative peer groups. Thanks to an innovative appointment system, more than 80% of customers received service within 15 minutes, while 50% received service within 5 minutes. Customer satisfaction averaged 98%, transaction accuracy averaged 99.8%, and workforce satisfaction averaged 90%. Costs have always remained under budget and external audits are clean and error free.
The Alachua County Tax Collector’s Office acts as an agent for several local and state agencies, providing a wide range of services to the public. Total collections amount to approximately $390 million per year in taxes and fees, which are distributed among 25 revenue authorities. The Tax Collector also provides services for motor vehicle titles and registrations, driver’s licenses including road tests, concealed weapons licenses and birth certificates.
“We are an organization focused on continuous improvement with the aim of mastering all aspects of organizational effectiveness. This award shows the citizens of Alachua County that our office is committed to excellence and highly successful,” tax collector John Power said in a statement. “I respect and admire each member of our team and thank them for their dedication and hard work. Receiving this award from the Sterling Council is an honor for our team and for the entire community.