Alachua County Tax Collector Recognized for Performance Excellence
This press release was issued at the request of the Alachua County Tax Collector.
Alachua County Tax Collector John Power is pleased to announce that his office is the proud recipient of the 2022 Governor’s Sterling Award for Excellence in Management and Operational Performance.
The Sterling Award is given annually to organizations and businesses that meet or exceed the Sterling/Baldrige National Criteria for Performance Excellence – a framework for achieving and sustaining organizational performance excellence and effectiveness. The Office of the Tax Collector is the only organization in the state of Florida to receive the prestigious award this year.
The award follows a rigorous evaluation process based on criteria in seven categories: leadership; strategic planning; Client orientation; measurement analysis and knowledge management; focus on labor; operations; and results. The Sterling Council judging panel is made up of six judges who are nationally and internationally recognized experts in organizational performance excellence in the Sterling/Baldridge management system.
In support of its vision, “To be recognized nationally as a leader in organizational excellence and exemplary service”, the organization has focused on sustaining a culture of innovation , continuous process improvement and compliance. As a result, all work in the tax collector’s office is done in conjunction with an in-house developed automated information management system called “JARVIS”. This innovative data analysis tool is custom designed and used to ensure that all management and operational decisions are based on data and facts.
Over the past four years, the Office of the Tax Collector has posted high performance ratings that exceed their comparative peer groups. Thanks to an innovative appointment system, more than 80% of customers received service within 15 minutes, while 50% received it within five minutes. Customer satisfaction was rated at an average of 98%, transaction accuracy averaged 99.8%, and workforce satisfaction averaged 90%. Costs have consistently stayed under budget and external audits are clean and error free.
“We are an organization focused on continuous improvement with the aim of mastering all aspects of organizational effectiveness. This award shows the citizens of Alachua County that our office is committed to excellence and highly successful,” Power said. “I respect and admire each member of our team and thank them for their dedication and hard work. Receiving this award from the Sterling Council is an honor for our team and for the entire community.
The Alachua County Tax Collector’s Office acts as an agent for several local and state agencies, providing a wide range of services to the public. Total collections amount to approximately $390 million per year in taxes and fees, which are distributed among 25 revenue authorities. The tax collector also provides services for motor vehicle titles and registrations, driver’s licenses (including road tests), concealed weapons licenses and birth certificates.